advact Support
  1. advact Support
  2. advact Support

advact Support

Welcome! You can raise a request for Support and Incidents using the options provided.

Learn more about

  • Phishing-Reporter

    Outlook Add-In to report suspicious emails
  • Simulate

    Simulated phishing attacks to train your employees
  • Respond

    Respond to requests for suspicious emails
  • Extract

    Next-Gen E-Mail security
  • aware.advact.ch

    Detailed information on our awarenessplatform
Need to raise a request? Contact us.
Powered by Jira Service Management
{"xsrfToken":"71bce6137d3c155def14d043aee9e0fdfc10efe6_lout","branding":{"id":"138","key":"advsupport","name":"advact Support","portalBaseUrl":"/servicedesk/customer/portal/138","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/138/2","theme":{"headerBGColor":"#e80d45","headerLinkColor":"#ffffff","headerLinkHoverColor":"#820e2b","headerLinkHoverBGColor":"#820e2b","headerBadgeColor":"#820e2b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/bab1477d-c251-4d08-9969-07e027eb42e3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZGUxZDdkZS1lNmJkLTQyNmMtODAyNy0wZDE3NDkzZDVmODciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJhYjE0NzdkLWMyNTEtNGQwOC05OTY5LTA3ZTAyN2ViNDJlMyI6WyJyZWFkIl19LCJleHAiOjE3NTEzOTY5MzIsIm5iZiI6MTc1MTM5NjMzMn0.jrLaw4dha6EbAs_ceXzKymUPDNGIzk8L7bFDjMVgElk&client=9de1d7de-e6bd-426c-8027-0d17493d5f87&mode=fit","logoId":"bab1477d-c251-4d08-9969-07e027eb42e3","isLogoAvailable":true,"helpCenterTitle":"Welcome at advact","sharedPortalName":"advact Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkomen bei advact","sharedPortalName":"advact Support","localeDisplayName":"German (Germany)"},"en-US":{"localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome at advact","sharedPortalName":"advact Support","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#e90d45","helpCenterTitleColor":"#333333","bannerMediaApiUrl":"https://api.media.atlassian.com/file/5f4ddeb2-eecf-44d1-a777-aa089125b43f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZGUxZDdkZS1lNmJkLTQyNmMtODAyNy0wZDE3NDkzZDVmODciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVmNGRkZWIyLWVlY2YtNDRkMS1hNzc3LWFhMDg5MTI1YjQzZiI6WyJyZWFkIl19LCJleHAiOjE3NTEzOTY5MzIsIm5iZiI6MTc1MTM5NjMzMn0.CXcvVOCK0RFLB-Ae9ZW_m9s86pNWNg8W6U5LfXuSIbU&client=9de1d7de-e6bd-426c-8027-0d17493d5f87&height=300&mode=fit","bannerMediaApiFileId":"5f4ddeb2-eecf-44d1-a777-aa089125b43f","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#e90d45","topBarTextColor":"#333333","hasTopBarBeenSplit":true},"portal":{"id":"138","key":"advsupport","projectId":10457,"serviceDeskId":138,"name":"advact Support","description":"<p>Welcome! You can raise a request for Support and Incidents using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/138","reqTypes":[{"id":"262","name":"Get support","descriptionHtml":"","callToAction":"Get support","introHtml":"<p>Get assistance for general problems and questions.</p>","icon":10541,"iconUrl":"https://support.aware.advact.ch/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[170],"key":""},{"id":"261","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://support.aware.advact.ch/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[170],"key":""},{"id":"264","name":"Submit a complaint","descriptionHtml":"","callToAction":"Submit a complaint","introHtml":"<p>Provide feedback or submit a complaint.</p>","icon":10518,"iconUrl":"https://support.aware.advact.ch/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[170],"key":""},{"id":"256","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://support.aware.advact.ch/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"250","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://support.aware.advact.ch/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"252","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://support.aware.advact.ch/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"263","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>Let us know the change you need.</p>","icon":10528,"iconUrl":"https://support.aware.advact.ch/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""}],"reqGroups":[{"id":170,"name":"Common Requests"}],"orderMapping":{"170":[264,262,261]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"22715fd1-f0d6-3acd-a051-3e3a18aad9f2","appLinkName":"","appLinkUrl":"","spaceKey":"AK","spaceName":"advact Knowledgebase","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ADVSUPPORT","serviceDeskId":138,"kbLinkDomainURLs":["https://support.aware.advact.ch","https://advact.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":138,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ADVSUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZGUxZDdkZS1lNmJkLTQyNmMtODAyNy0wZDE3NDkzZDVmODciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNDU3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTEzOTc1MzIsIm5iZiI6MTc1MTM5NjMzMn0.TI2OJlyzvUBs5N6hUZhwODYBf7paUIxNJIQxrX-kRBM","targetCollection":"upload-project-10457","endpointUrl":"https://api.media.atlassian.com","clientId":"9de1d7de-e6bd-426c-8027-0d17493d5f87","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"67dc4e66-c2e7-455a-a184-03bf54e1e56c","name":"Phishing-Reporter","description":"Outlook Add-In to report suspicious emails","categoryUrl":"https://support.aware.advact.ch/servicedesk/customer/portal/138/topic/67dc4e66-c2e7-455a-a184-03bf54e1e56c","lastUpdated":"1750238456965","createdAt":"1748457836407"},{"id":"246e6a69-322e-4884-b05c-a2dacf708f30","name":"Simulate","description":"Simulated phishing attacks to train your employees","categoryUrl":"https://support.aware.advact.ch/servicedesk/customer/portal/138/topic/246e6a69-322e-4884-b05c-a2dacf708f30","lastUpdated":"1749729961764","createdAt":"1748457855951"},{"id":"b7eac6cf-a9c4-4f41-8561-474f28cf21aa","name":"Respond","description":"Respond to requests for suspicious emails","categoryUrl":"https://support.aware.advact.ch/servicedesk/customer/portal/138/topic/b7eac6cf-a9c4-4f41-8561-474f28cf21aa","lastUpdated":"1749729961786","createdAt":"1748457900388"},{"id":"13b649ca-342b-4816-9d8b-238f54472537","name":"Extract","description":"Next-Gen E-Mail security","categoryUrl":"https://support.aware.advact.ch/servicedesk/customer/portal/138/topic/13b649ca-342b-4816-9d8b-238f54472537","lastUpdated":"1749729961797","createdAt":"1748457913730"},{"id":"c503da53-d6d7-40a1-80ec-5a489304b391","name":"aware.advact.ch","description":"Detailed information on our awarenessplatform","categoryUrl":"https://support.aware.advact.ch/servicedesk/customer/portal/138/topic/c503da53-d6d7-40a1-80ec-5a489304b391","lastUpdated":"1749729961801","createdAt":"1749729854275"}]}},"sharedPortal":{"name":"advact Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://advact.atlassian.net/wiki","kbLinkDomainURLs":["https://support.aware.advact.ch","https://advact.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=advact","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"71bce6137d3c155def14d043aee9e0fdfc10efe6_lout","baseUrl":"https://support.aware.advact.ch/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://advact.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"9de1d7de-e6bd-426c-8027-0d17493d5f87","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"cd4aad8c0cac4c64a50de72452719714","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}